Privacy Policy

Updated 1 December 2021

Botan Consulting Limited (“Botan Consulting”, "we", "our", or "us") is a limited company (Company number 12207399) registered in England and Wales. Our registered office is at Kemp House, 160 City Road, London, EC1V 2NX.

Introduction

This Privacy Policy aims to:

  • Inform you about how we collect and process any information that we collect from you, or that you provide to us. In the context of the law, “process” means to collect, store, transfer, use or otherwise act on information.
  • Identify the information that could identify you (“personal information”) to us and information that could not.
  • Tell you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

Our policy complies with the Data Protection Act 2018 (“Act”) accordingly incorporating the UK General Data Protection Regulation (“UK GDPR”).

Except as set out below, we do not share, or sell, or disclose to a third party, any information we collect.

UK GDPR provides you with the following rights. We have also included how we are fulfilling these rights:

  • The right to be informed: This Privacy Policy details what information we collect and how we use it. If you have any questions, please contact us.
  • The right of access: You may request, free of charge, for a copy of the information we hold on you.
  • The right to rectification: If you believe that any information we hold about you is incorrect, you may ask us to correct it. We will verify your identity before correcting this information.
  • The right to erasure: You may ask us to delete data we hold about you. We will verify your identity and subject to any other legal requirements, we will delete your information.
  • The right to restrict processing: Under certain circumstances you may ask us to restrict the processing of the data that we hold about you.
  • The right to data portability: You may request, free of charge, for a copy of the information we hold on you in a machine readable format.
  • The right to object: You can ask us to stop using your information to send you direct marketing (we never sell or give your details to anyone for marketing purposes).
  • Rights in relation to automated decision making and profiling: We do not use any automated decision-making or profiling.

Data we collect and how we use it

We may collect, use, store and transfer different kinds of personal information about you.

Email updates

We may send you updates about projects or services offered by Botan Consulting, but only if you have given us specific permission to do so. Your data may be held outside of the United Kingdom.

You may unsubscribe at any time by contacting us, at which point we will remove you from our marketing database. Where you have provided your consent to use your personal information, it is in our legitimate interest to use your personal information to provide the best service and products to you.

Customer support

If you contact us by telephone, through our websites, by email, or other platforms (including LinkedIn, Zoom, and Calendly), we record your name and the contact details (email address and/or phone number) you have given to us in order to reply with the information you need.

In certain cases, where the customer support you require reasonably requires us to contact another party, we may decide to give to that other party some of the information contained in your communication. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We will keep this information on our systems for 24 months to help us assess the level of service we provide. It is in our legitimate interest to use your personal information to provide the best service to you.

Websites

When you visit any of our websites, our web hosting provider may record information such as your geographical location, your Internet service provider and your IP address. We do not currently use this information for any purpose.

Where your personal information is anonymized, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. Where your personal information is not anonymized, it is in our legitimate interest to use your personal information to provide the best service and products to you.

Job applicants

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

Where we use your personal information in connection with a job application it is in our legitimate interest to use such information to make the best possible recruitment decisions for Botan Consulting.

Data may be processed outside the United Kingdom

We use outsourced services, which may result in personal information being stored on servers in countries outside the United Kingdom.

We will use reasonable efforts to comply with our legal and regulatory obligations in relation to the personal information including but without limitation putting appropriate safeguards in place to ensure an adequate level of protection for the personal information.

Control over your own information

Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and complete. Please keep us informed if your personal information changes.

Access to your personal information

You may request, free of charge, for a copy of the information we hold on you and we will respond within one month. Please see our contact details below.

Deletion of your information

If you wish us to delete your personal information from our systems, you should contact us to make your request. This may limit the service we can provide to you.

Verification

When we receive any request to access, edit or delete personal information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Retention period for personal data

Except as otherwise noted, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with laws and regulations; and
  • to enforce our legal rights.

How you can complain

If you are not happy with how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO).

We would, however, appreciate the opportunity to address your concerns by contacting us before you lodge a complaint with the ICO.

Contact

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us by email at hello@botanconsulting.com.